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Frequently Asked Questions

Frequently Asked Questions

Can you ship internationally?

Yes! Additional shipping charges may apply.

When will I receive my order?

In general, most print and frame orders are processed, produced and shipped within 3-4 business days - and typically arrive in 5-7 business days. Canvas orders are usually produced in 4-5 days, arriving in 6-8 business days. Next day and 2-day express shipping are available, however please note that these options will not affect processing time.

What is your return policy?

Damaged items: If an item arrives damaged, please contact me at rick@rickberk.com within 7 days of receipt of the print. If possible, please include a photo or two of the damage to the item, as well as the packaging. I will have a replacement shipped immediately.

Returns

I want you to be happy with your purchase. If for some reason you are not, contact me to initiate the return. I will respond with instructions on where to ship the item. Your item must be unused, in the original packaging, and in the same condition that you received it. All returns should be initiated within 14 days of receiving your order.

How do I decide what size print I need?

While the various sizes can seem overwhelming, a little simple math will help.  First, measure the blank area of the wall, uncovered by furniture or molding. Generally, the finished size of the piece, including mat and frame, should cover between 2/3 and 3/4 of the area. So a wall with a blank area of 60"W x 48"H would look great with a print no larger than 45"W x 36"H, and no smaller than 40"W x 32"H, both including any matting and framing. 

If you are hanging above a piece of furniture such as a sofa or headboard, the bottom should be 6" to 12" above the top  of the furniture, and the width of the print should be 2/3 to 3/4 of the width of the the furniture.

When choosing art to hang above the fireplace, leave a space of 3 to 6 inches above the mantle. The width of the art should be wider than the firebox, but smaller than the width of the mantle.

Don't be afraid to go big! If you have a large open wall space, a large print filling the space makes a bigger visual impact.

What media and style should I choose?

I have selected each of the selections of printing media specifically because of the way they display my images. Each one maintains the color fidelity and detail of my images and will look great in any home. The various styles are intended to offer options for different styles of decor. A matted and framed print offers a more traditional look, while an acrylic print or metal print has a sleek, modern look. Canvas offers a classic look resembling a painting. Luster and semi-gloss photo papers offer a nice shine and finish, displaying good color and detail, and look great framed and behind glass or acrylic. I generally do not offer my images with a glossy finish because glossy does not frame well. I also do not like matte finish papers for my work because they tend to lose detail in the shadow areas.

Still not sure? Try the Wall Preview feature, or use a mobile device to use the Live Preview Augmented Reality feature and see my images in the exact space you intend to display it!

I'd like to order a polyptych of your images, but don't see one of the images I'd like. Can you create one?

Absolutely! If you'd like to order an art wall of two or more prints of one image or several related images that you don't see in my online store, contact me and I'll be happy to create it for you and add it to my store! Just let me know which image or images you'd like to see, and the total area you'd like to cover.

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This presence of this badge signifies that this business has officially registered with the Art Storefronts Organization and has an established track record of selling art.

It also means that buyers can trust that they are buying from a legitimate business. Art sellers that conduct fraudulent activity or that receive numerous complaints from buyers will have this badge revoked. If you would like to file a complaint about this seller, please do so here.

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Description from Merchant:

Only museum quality metal, canvas, and 100% acid-free papers are used for my prints, to create archival prints and reproductions that will display beautifully in your home or office.

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This Website Supports Augmented Reality to Live Preview Art

This means you can use the camera on your phone or tablet and superimpose any piece of art onto a wall inside of your home or business.

To use this feature, Just look for the "Live Preview AR" button when viewing any piece of art on this website!

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